quiz
FAQ
Frequently asked questions (FAQ)
help I can't sign in – what should I do?
Check your username/email and password. After several failed attempts the account is temporarily locked (60 minutes). Contact your administrator to have it unlocked immediately.
help Why am I blocked on a second device?
For security reasons, only one active session per account is allowed at a time. With "That was me" you can move the session to the new device; the old device is then signed out.
help I received a security alert – what does it mean?
There was a sign-in attempt with your credentials on another device. If that wasn't you, change your password and inform your administrator.
help What does the maintenance notice mean?
A scheduled maintenance is active or upcoming. During maintenance, access may be temporarily restricted. A countdown shows the start or end time.
help I'm not receiving push notifications.
Check in your device settings whether notifications are allowed for the App. In the App, under "Account", you can manually refresh the push registration.
help Forgot password.
Use "Forgot password" on the sign-in page. The request goes to the administrator, who resets the password.
help How can I have my account deleted?